Follow the simple steps below in how to return your unwanted items. 1. Register Your Return Start your return by sending an Email: info@bagamour.it / Whatsapp 338 120 1147. If you are returning faulty goods please contact our customer service team via the help centre, which you can find by clicking HERE 2. Post Your Return Proceed through to the portal and you’ll be given the option to choose a carrier to fulfil your return. 3. We'll Do The Rest Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take up to 5 working days from the date we receive the return. *Eligible returns must be in pristine condition and requested within 14 days of receipt. Queries for returns that fall outside the policy can be raised via our customer service team who you can reach by Email: info@bagamour.it It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate. Before attempting to return an order you will need to contact our customer service team to request a returns authorisation number. Without this number it can be difficult to process your return meaning the process may take longer. Right to Cancel You have the right to cancel this contract within 48hours without giving reason. The cancellation period will expire after 48hours from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement. You may send an email: info@bagamour.it Please ensure that the items you are returning are unopened and in the original packaging.

We want to ensure that all of our customers are happy with their Bagamour bag, so if you’re not happy with your order you can return it within 14 days. We can provide a return courier at the cost of €10 (pick up within Italy)/ 20€ (pick up within EU). Alternatively, you can phisically return it to our main office without charges: Via A. Righi 63/65 int. 2 50019 Sesto Fiorentino (FI) Italy Send us an email to info@bagamour.it

Once we receive your return, we'll refund the amount and send you a notification via email. This can take up to 5 working days from the date we receive the return. Your refund amount may show on your bank statement after 5-7 working days, depending on your bank.